Return and Refund Policy

Last Updated: August 27, 2026

At Alverac, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return or exchange.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must include original packaging, accessories, and any included materials.

• Proof of purchase or order information must be provided.

Return Process

To request a return or exchange, please contact our customer service team at:

Email: katelynndeniro11@outlook.com

Please include:

• Order number

• Reason for return

• Photos or videos of the product if applicable

Our customer service team will review your request and provide return instructions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Please allow several business days for your bank or payment provider to complete the transaction.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 30 days after delivery. We will assist you with a replacement or exchange solution.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse or improper handling.

• Items returned without prior approval.

• Items that are incomplete or missing original components.

Contact Us

For any return or refund questions, please contact:

Email: katelynndeniro11@outlook.com

We are committed to providing a fair and transparent shopping experience.